The first thing I have learned through the years is to run away from bad companies. That is companies which treat you unfair or badly or is just simple bad at the things they’re doing. Kayako Warning.
Sometimes this is not possible as with bank or post because there is no better choice. But when it really is – run. Never use them again.
One company I have left and newer will use again i Kayako. Kayako supply Kayako help-desk.
Issue is that I had purchase life-time free upgrade.
I will shorten the story of hours of mails and contacts to this: that it was all lie. Kayako found a way away from keeping their promise. I see it as being a Kayako fraud, nothing less.
I didn’t acquire the free upgrade.
This surely demonstrate that a corporation begining with ethics together with a great service get destroyed by making money. Buyers are not worth anything anymore.
Greed replace ethics.
In order to help everybody else not get into trouble with Kayako I give this free advice derived from Forty years as being international business man:
Do never make any kind of business with Kayako. Save your selves the trouble of purchase expensive, invest a large amount of staff time and company money at the potential for have to leave Kayako anyway once you get so badly treatment that you really must.